Confidentiality and data protection

Before you share anything

You do not need to send files or documents to start. A first conversation can stay general: what happened, what you hold and what you hope to learn. Details can follow once you are comfortable.

If you would like a confidentiality agreement in place first, tell us. We sign an NDA on request, before you pass on anything sensitive.

How should I send files?

• Ask us for a secure transfer link and wait for it before uploading anything.
• Avoid attaching evidence to ordinary email: it is not end-to-end encrypted, so copies can be read on the servers it passes through.
• WhatsApp messages are end-to-end encrypted by WhatsApp, which makes the app a reasonable channel for a first contact. Large or sensitive files are still better sent through the transfer link.
• Keep the originals. Send copies unless we agree that the original item itself needs examination.

Bringing in documents and devices

Physical exhibits, such as a disputed contract or a phone, are handed over at our office at View Park Towers, 20th Floor, Nairobi, by prior appointment. Arranging a time in advance means someone is ready to receive the item and record it on arrival.

Please do not send exhibits by post or courier.

Personal data and keeping material

We handle personal data in line with Kenya’s Data Protection Act 2019. Evidence frequently contains information about people other than you, which is one more reason to send only what the work actually needs.

You can ask us at any point how long your material will be kept, and how it will be returned to you or destroyed when the work ends. It helps to raise this when the work is scoped.

A word about the chat assistant

The chat assistant on this site is an automated service provided through Google. It is useful for general questions about what we do, but it is not a confidential channel. Keep names, case facts and evidence out of it, and contact us directly instead.

Questions